TERMS & CONDITIONS

 

It is our aim to add a bit of Hygge - warmth, comfort & contentment to your lives through our quality products and excellent personal service. We are looking to build life-long relationships with our customers and hope that you will be one of them. If there is anything we can do to improve our products or service, do let us know!

 

CONTACT DETAILS:

Email: hello@thecleverfox.in

Phone: +919819846909

Address: 307, B Wing, Pearl Heights, Yari Road, Versova, Andheri W, Mumbai-400061

 

SHIPPING POLICY

 

We deliver our products worldwide, with shipping rates as applicable. The Clever Fox is not responsible for any customs fees/ duties incurred on International Shipments as these are the responsibilities of the purchaser. In case the delivery option for your country is not offered, please email us at hello@thecleverfox.in

 

Products are dispatched within 3 working days of the order being placed. You will be intimated once the order is dispatched and should receive the products in 3-5 working days.

 

CANCELLATIONS, RETURNS & EXCHANGE POLICY

 

We reserve the right to cancel the order due to unavailability of product, change in price or unavoidable circumstances. 

In such cases, we will reach out to the customer via their email/ phone provided in the order details and the entire amount of the order will be refunded in such cases. Orders once placed by the customer, can be cancelled if they are not shipped out yet. In such cases, the customer can get in touch with us on hello@thecleverfox.in and we will cancel the order if it is not yet shipped out and refund the entire amount, However, if the order has been shipped out, they will not be eligible for cancellation and the customer will have to adhere to the returns policy.

ORDERS THAT QUALIFY FOR RETURNS

Orders may be returned so long as:

  1. The order is new, unused/unworn, and intact

  2. The order is returned within 10 days of receipt

  3. The order was not personalized in any way for you

  4. The order was not bought using discount coupons / codes or on final sale

 

RETURN YOUR ORDER & PACKING SLIP

If your order is eligible for returns, please send us an email on hello@thecleverfox.in with the order details and reason for return.

Send your order, along with its original packing slip, to:

307, B Wing, Pearl Heights, Yari Road, Versova, Andheri West,Mumbai – 400061

Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.

Please note that the shipping cost for the return order is to be borne by the customer, unless there is a manufacturing defect in the product, in which case it will be borne by us.

AWAIT STORE CREDIT

We offer store credit or exchange of items of same or lesser value only on all returned orders. The store credit is valid for one year from the date of issue. Once the product is received and verified, it takes upto 3 working days for you to get the store credit coupon.

Refund is applicable only under the following circumstances:

  1. Manufacturing defect in the product (Colour variation due to screen change is not applicable)

  2. We are unable to fulfil the order

CONTENT USAGE

 

Please contact us should you wish to use any of our content or make reference to The Clever Fox publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to https://thecleverfox.in if used online. Whenever possible, we are happy to provide high resolution photographs and answer any questions you may have at that time.

We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

COPYRIGHT & TRADEMARKS

 

TheCleverfox.in is owned and operated by The Clever Fox. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from The Clever Fox.

All third party names, trademarks and copyrights are properties of their respective owners.

COMMUNITY GUIDELINES

 

We reserve the right to block, delete, or otherwise restrict comments and posts from our social media channels which contain personal attacks, hateful or divisive speech, profanity – or those which promote a personal, political, or other unrelated business or agenda.

 

 

PRIVACY POLICY

 

COLLECTION OF INFORMATION

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

COOKIES

We use cookies to help us remember you, process items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can provide a better site experience

 

 

WHAT WE DO WITH THE INFORMATION COLLECTED

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

THIRD PARTY LINKS

 

At our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and / or activities of these third parties, though we welcome any feedback about them.

 

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

COMMUNICATION WITH SITE VISITORS

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

POLICY UPDATION

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

 

This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Customer Service policies.

We reserve the right to change these policies at anytime. Please contact us if you have any questions about the above information.

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